Privacy Policy for AI Voice Receptionist
Last Updated: March 17, 2025
At AI Voice Receptionist, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when interacting with our services, including through our website, lead forms, and AI receptionist platform designed for dental practices.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you sign up for our services or fill out a lead form, we may collect your name, email address, phone number, and other contact details.
- Business Information: For dental practices, we may collect details such as the name of your practice, practice size, or location to better tailor our services.
- Usage Data: We may collect information about how you interact with our platform, such as call logs, appointment scheduling data, and inquiries handled by the AI.
- Cookies and Tracking: Our website uses cookies to improve your experience. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our AI Voice Receptionist services, such as scheduling appointments, answering patient inquiries, and blocking spam calls.
- Contact you regarding your inquiry or to provide updates about our services (e.g., your 30-day free trial).
- Analyze usage trends to enhance our platform’s performance and user experience.
- Comply with legal obligations, such as maintaining records for auditing purposes.
3. How We Share Your Information
We do not sell your personal information. We may share your data in the following cases:
- Service Providers: We work with trusted third-party vendors (e.g., cloud hosting, CRM tools) to operate our services. These providers are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law or to protect the rights, safety, or property of AI Voice Receptionist or others.
- Business Transfers: If AI Voice Receptionist is involved in a merger or acquisition, your information may be transferred as part of that process.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption and secure servers. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
5. Your Rights
Depending on your location (e.g., under CCPA for California residents), you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Deletion: Request that we delete your personal information.
- Opt-Out: Opt out of marketing communications at any time by clicking „Unsubscribe“ in our emails or contacting us directly.
To exercise these rights, please contact us at privacy@ai-receptionist.com.
6. Third-Party Links
Our website or services may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.
7. HIPAA Compliance for Dental Practices
AI Voice Receptionist is designed with HIPAA compliance in mind to protect sensitive patient information handled during calls or appointment scheduling. We use secure systems to ensure that any patient data processed on behalf of your practice is safeguarded.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated „Last Updated“ date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
AI Voice Receptionist
Email: dustin@viaimail.com
Phone: +1 775-522-8638